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Docelya

Patient reception for practices and medical centres

100% Belgian platform

Opening in

Give your practice the reception it deserves.

You look after your patients. Docelya answers them and handles the rest. Places are limited.

Call me backA short call. We tell you whether your area is still open.

Three questions before you leave us your number

How many calls did your practice miss yesterday?

Nobody knows. That is the problem. A call that rings out leaves no trace. And a patient who got no answer does not always ring back.

What happens when your receptionist is on leave?

You pay an answering service to cover the holidays. The same post paid for twice. And still nobody to hold the waiting room together. Docelya never takes leave.

And if you practise on your own?

You choose between answering during a consultation and not answering at all. Hiring someone for that is not always justified. The phone keeps ringing either way.

How does it work?

You ask the questions. We answer them. You decide afterwards.

Ask my questions

This is not yet another piece of software.

The whole practice fits on one screen. One subscription in place of several. Less load on your team. You focus on what matters. Your patients.

A day in the practice seen from the inside.

Docelya directs the patient to an appointment. It gives no diagnosis, performs no triage and makes no assessment of urgency.

We call you back.

We call you to understand your situation and tell you whether your area is still open. No commitment.

We also use it to let you know on opening day.

When can we reach you?
How do you practise?

Your details are used only to call you back and to tell you about the opening. They are kept in the European Union. They are never sold on and you can ask for them to be deleted at any time.

Consent (GDPR art. 6(1)(a)). Data controller: KubeOptix. Privacy

What is Docelya?

Docelya is a 100% Belgian patient reception platform. A virtual assistant answers patients 24 hours a day in French, Dutch and English. It answers the patient’s practical questions then writes the appointment directly into the practice diary. At the check-in kiosk patients can book an appointment themselves and register their arrival. The waiting room screens call them when it is their turn. It opens on 5 October 2026 from 299 € per month for one practitioner.

Informations de référence sur Docelya et son éditeur
Origin100% Belgian platform
Opening5 October 2026 to a limited number of practices
Country coveredBelgium
LanguagesFrench, Dutch, English
Starting price299 € per month for one practitioner
Check-in kioskPatients book their own appointment and register their arrival
Waiting room screensThey call the patient when it is their turn
IncludedVirtual assistant 24/7, diary with waiting list, reminders, check-in kiosk and waiting room screens
Intended forGeneral practitioners, dentists, physiotherapists, psychologists and specialists; solo practices, group practices and medical centres
Data hostingEuropean Union
ComplianceGDPR and the AI Act. Each practice’s data is kept separate and protected
ReversibilityYour data can be exported at any time. Reversibility is contractual